Engage · comment inbox

Every comment, one inbox, no tab hopping

Comments from Facebook, Instagram, LinkedIn and Threads land in one place, with unread counts per post. Read, reply as your Page and move on.

Try Engage free See how it works
  • No credit card to start
  • Cancel anytime
Animated example: comments from Instagram, Facebook, LinkedIn and Threads sit in one inbox. A new Facebook comment arrives at the top, is opened, answered inline as the Page and liked, and the other threads are marked read until the inbox is empty.
  1. Arrive
  2. Open
  3. Reply
  4. Like
  5. Zero

An example coffee shop and commenters, invented for this page.

In short

How can I manage comments from all my social accounts in one place?

With Engage in RobinReach. Comments on your Facebook, Instagram, LinkedIn and Threads posts arrive in one inbox, grouped by post with unread counts. On Bloom, Thrive and Scale you reply inline as your Page or profile and like comments on Facebook and LinkedIn, without opening each app.

Checked against the product on

What Engage covers
Networks Facebook, Instagram, LinkedIn, Threads X is next on the roadmap
Replies Inline, as your Page or profile On Bloom, Thrive and Scale
Likes Facebook and LinkedIn
Unread tracking Per post, newest first
Team Everyone with access to the brand Notified when a new comment lands
Scope Public comments Direct messages are not part of the inbox

Four apps, four notification badges, one person. Or one inbox that shows what's new and lets you answer it.

How it works

From four apps to inbox zero

Connect once, then every new comment finds its way to you.

  1. Connect your networks

    Connect your Facebook Pages, Instagram, LinkedIn and Threads accounts, or reconnect them once to allow reading and replying to comments.

  2. Scan what's new

    Every post with comments is a thread with its own unread count, newest activity first.

  3. Reply where you read

    Type the answer under the comment and it posts as your Page or profile. No new tab, no copy and paste.

  4. Reach inbox zero

    Threads clear as you answer them, and your team gets notified when new comments land.

Features

Designed around how social teams actually work

A thread per post, replies in place and a team that sees the same thing.

One inbox, four networks

Facebook, Instagram, LinkedIn and Threads comments in one focused view, grouped by post.

Reply inline

Answer under the comment, as your Page or profile, and keep going.

Unread per thread

See exactly what is new since you last looked, post by post.

Likes where they count

Like comments on Facebook and LinkedIn without leaving RobinReach.

The whole team on it

Anyone with access to the brand can read and reply, and everyone is notified of new comments.

Let the first reply send itself

Auto DM answers trigger words with a direct message the moment they arrive, on Sprout, Bloom, Thrive and Scale.

Replies drafted by AI

Connect Claude or ChatGPT to RobinReach and it can read new comments and draft or send replies in your voice.

Why RobinReach

Answering in four apps means answering late

Every network has its own notifications, its own app and its own idea of what's new.

In each app

Four inboxes, four habits

  • You check four apps to find out what people said.
  • Questions wait until someone opens the right app.
  • Nobody knows which comments a teammate already answered.
  • Old notifications bury the new ones.
With RobinReach

One inbox

  • Every comment arrives in one place, grouped by post.
  • Replies go out from where you read them.
  • Unread counts show the team what's left.
  • The newest activity is always on top.
Watch it work

See it in the product

How RobinReach turns Facebook comments into direct messages automatically.

What customers say

The biggest reason I switched is the Community Inbox … being able to manage comments and engagement directly within our social media management platform is a huge advantage.

HelloChidiReview on AppSumo

Read every review

Keep exploring

Let Auto DM handle trigger words, see what drives comments in your reports, and bring your team in.

Auto DM

Everyone who comments your trigger word gets your direct message, automatically.

Learn more

Analytics and reports

Every network on one report card, with the best time to post from your own data.

Learn more

Team collaboration

Roles, profile access and approvals for everyone who works on your brands.

Learn more
FAQ

Engage questions, answered

Which networks does Engage cover?

Comments on Facebook Pages, Instagram, LinkedIn and Threads. X is next on the roadmap.

Which plans can reply from Engage?

Replying and liking comments is included on Bloom, Thrive and Scale. Compare plans.

Does Engage include direct messages?

No. Engage covers public comments on your posts. To answer comments with a DM automatically, use Auto DM.

Do I need to reconnect my accounts?

Accounts connected before Engage need reconnecting once, so RobinReach can ask for the permission to read and reply to comments.

How far back does the inbox go?

Engage collects comments from when you turn it on, and older comments on a post are brought in when you first open it.

Can my whole team use it?

Yes. Anyone with access to the brand can read and reply, and the team is notified when new comments arrive. See team collaboration.

Answer everyone, from one place

Connect your accounts and open your first Engage inbox today.

Try Engage free See pricing
  • No credit card to start
  • Cancel anytime
  • 13 networks, one calendar