Reply to social media comments with AI, in your voice

Ask Claude or ChatGPT to clear your comments. It answers questions on Instagram, Facebook, LinkedIn, Threads and YouTube (Thrive and Scale), and replies to Google reviews you approve first, as your brand. It likes the kind comments and leaves the tricky ones for you.

  • Your AI
  • Comments
  • Brand voice
  • Every comment answered, in your voice
Start free See it step by step
RobinReach connected

Go through today's comments for Crumb & Crust. Answer the questions in our voice, like the nice ones, and leave anything about orders or refunds for me.

What it did in RobinReach
  1. Found 5 new comments on Instagram, Facebook and LinkedIn
  2. Read how Crumb & Crust writes
  3. Answered 3 questions as Crumb & Crust
  4. Liked a kind comment on Facebook

Done. I answered 3 questions, about the gluten free loaf, Sunday hours and breakfast for an office, and liked Tom's comment. I left Dana's message about a damaged cake for you, since it needs a refund decision. Want me to draft a reply you can check first?

RobinReachEngage Crumb & Crust
New comments: 5 Answered: 3 Liked: 1
Instagram
Priya S.on Instagram New Replied

Is the country sourdough gluten free?

Replied as Crumb & CrustHi Priya, it isn't, sorry! Our gluten free loaf comes out on Fridays and Saturdays, on its own shelf by the window.
Facebook
Tom R.on Facebook New Liked

Best sourdough in town, every single Saturday.

Liked by Crumb & Crust
LinkedIn
Alicia M.on LinkedIn New Replied

Do you cater breakfast for offices? We are a team of 30 near the station.

Replied as Crumb & CrustWe do, Alicia! Pastry boxes for 30 are no trouble. Send us your date and we'll put a menu together.
Facebook
Sam K.on Facebook New Replied

Are you open this Sunday?

Replied as Crumb & CrustWe are, Sam. Sundays 8 to 2, and the cinnamon buns usually sell out by 11.
Instagram
Dana W.on Instagram New

My cake order arrived damaged. How do I get a refund?

An example conversation with an invented brand. Photos from Unsplash.

Combo · 2 features

What your AI uses to do it

Your assistant brings the thinking and the writing. RobinReach gives it hands: these are the parts of RobinReach it works with to get this done.

  1. Your AI assistant

    Claude, ChatGPT, Gemini, Codex or Cursor. You brief it the way you would brief a person, and it decides which RobinReach actions to take, in what order.

    Connect yours in two minutes

  2. Comment inbox

    Pulls new comments from Facebook, Instagram, LinkedIn, Threads and YouTube (Thrive and Scale), and reviews from Google Business Profile, into one list, replies under the right comment or review and likes the kind comments on Facebook and LinkedIn.

    Learn more

  3. Brand voice

    Replies sound like your posts, warm and short, not like a help desk.

    Learn more

  4. Every comment answered, in your voice

Step by step

How it works

What happens between your message and the result. The small labels are the RobinReach actions your AI calls, in case you are curious.

  1. Connect your AI to RobinReach, once

    Add RobinReach to Claude or ChatGPT as a connector with one link, click Connect and sign in to RobinReach. There is no API key to copy. Other assistants use the link with your API key, from Integrations in RobinReach. It takes about two minutes and you never repeat it.

  2. Found 5 new comments on Instagram, Facebook and LinkedIn

    One list across Facebook, Instagram, LinkedIn, Threads and YouTube (Thrive and Scale), newest first, showing what you have already answered.

    comments_list

  3. Read how Crumb & Crust writes

    So the replies sound like your posts: the same warmth, the same length, none of the help desk phrases.

    style_learn

  4. Answered 3 questions as Crumb & Crust

    Each reply is posted under the right comment, on the right network, as your brand.

    comments_reply

  5. Liked a kind comment on Facebook

    Liking works on Facebook Pages and LinkedIn. It is the right answer when a reply would be too much.

    comments_like

  6. Check it in RobinReach

    Everything your AI did is in RobinReach: the calendar, the posts and their status. Edit, move or delete anything from there.

Copy the prompt

Paste it into your assistant and change the details to fit your brand.

Go through today's comments for Crumb & Crust. Answer the questions in our voice, like the nice ones, and leave anything about orders or refunds for me.

Works in Claude and ChatGPT
Also works in
Try saying

More ways to ask

Copy one, paste it into Claude or ChatGPT, and swap in your own details.

  • Check my comments from the last two days and answer every question. Skip anything about pricing; list those for me instead.

    Prompt 1

  • Show me the unanswered comments on Instagram, newest first, and suggest a reply for each before you post anything.

    Prompt 2

  • Show me the Google reviews I have not answered, lowest ratings first, and draft a reply for each. Do not post anything yet.

    Prompt 3

  • Reply to everyone who asked where to buy under yesterday's LinkedIn post. Point them to our website.

    Prompt 4

  • Like the kind comments on our Facebook Page from this week. No replies needed.

    Prompt 5

  • I prefer shorter replies with no exclamation marks. Remember that for next time.

    Prompt 6

Browse the prompt library

Good to know

What it does, and what it doesn't

  • Comments on your posts, plus Google Business Profile reviews. Direct messages are not part of the inbox on any network, and reviews from other sites are not either.
  • A reply to a Google review is public, and Google keeps one reply per review, so a new reply replaces the old one. Your AI is set up to show you a draft first, especially for 1 to 3 star reviews.
  • Your AI only answers what you ask it to. Tell it what to leave for you, like refunds, complaints or anything legal.
  • Likes work on Facebook Pages and LinkedIn. Instagram, Threads and YouTube comments and Google reviews can be answered but not liked this way.
  • X comments are not in the inbox yet.
  • Replies go out at up to 10 a minute per brand, so a long list takes a few minutes.
  • If comments from an account you connected a while ago don't show up, reconnect that account once so RobinReach can read them.
  • Want an automatic reply whenever someone comments a keyword? That's Comment to DM, for Facebook Pages and Instagram.
Keep going

Start smaller, or stack one more feature

Every use case is a recipe of RobinReach features. These share some of this one's.

Start smaller

Essential

Write in your brand voice

Your AI studies your past posts, remembers your corrections and writes like you on every network.

Brand voice 1 feature See how it works

Related

Playbook

Turn a blog post into a week of posts

One link in, seven posts out: each idea rewritten for every network and scheduled across the week.

Blog to postsBrand voiceBest times to postPublishing to 13 networks 4 features See how it works Playbook

Plan a month of posts

Your voice, your content mix and your own photos, turned into a full month on the calendar.

Brand voiceContent pillarsContent calendarBest times to postMedia libraryPublishing to 13 networks 6 features See how it works Combo

Fill the gaps in your calendar

Your AI spots the empty days in the next two weeks and fills each one in your voice.

Content calendarBrand voice 2 features See how it works

From the blog

See every AI use case

Questions

Frequently asked questions

Can ChatGPT reply to my Instagram comments?
Yes, once ChatGPT is connected to RobinReach. Ask it to go through your comments and it reads them, writes replies in your voice and posts each one under the right comment. The same works for Facebook, LinkedIn and Threads, for YouTube on Thrive and Scale (up to 30 replies a day per brand), and for the reviews on your Google Business Profile.

Does it reply automatically, all day long?
No. It works when you ask, in a conversation, so you decide when and what it answers. Many people ask once in the morning and once in the evening. For an instant automatic reply to a keyword, use Comment to DM.

Can it answer direct messages?
No. The RobinReach inbox covers comments on your posts. Direct messages are not part of it on any network.

Will it answer comments I would rather handle myself?
Only if you let it. Tell it what to skip, like refunds, complaints or press questions, and it will leave those and tell you which ones it left.

Which networks does it cover?
Facebook Pages, Instagram, LinkedIn and Threads for comments, YouTube for comments on Thrive and Scale, and Google Business Profile for reviews. X comments are not in the inbox yet.

Can it reply to my Google reviews?
Yes. RobinReach copies the reviews of your connected Google locations into its inbox, and your AI reads them with the star rating and whether you have already replied. It shows you drafts first, a reply is public on Google, and a new reply replaces the old one because Google keeps one per review. Reviews from other sites are not included.

Which RobinReach plan do I need for this?
Connecting Claude, ChatGPT or another AI assistant is included in the Bloom, Thrive and Scale plans. You can start on the free Seed plan and upgrade when you are ready to connect your AI.

Let your AI take the comments

Connect Claude or ChatGPT to RobinReach once, then ask it to clear your comments whenever you like. Included in Bloom, Thrive and Scale.

Start free See every use case